services &
navigation model
When you sign up with New Phase Navigation, the care reaches you.
Your Navigation Team is designed specifically for you.
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here is how your journey will begin
Participate in a Phone or Video Consultation
You'll meet with one of our clinical case managers who will spend time ​getting to know you and your support systems, your health condition, recent challenges, and your overall goals. We'll see how our services can support you on your health journey and discuss a pricing structure for your tiers of service.
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Get matched with your Navigation Team Case Manager to complete an Initial Assessment
You will be matched with your Navigation Team case manager, who will be along side you to implement your plan of care -- whether that includes applying for benefits, finding a new care facility, or connecting you to additional in-home services. You'll also be paired with a Home Helper and Counselor if your needs indicate this.
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Access your Care Portal and start your journey with the support of your Navigation Team!
You'll receive access to your Navigation Care Portal (or printed Navigation Care Guide) designed help you maintain important contacts, set visits with your caregiver, counselor, and case manager, and keep your plan of care on track.